Terms and Conditions

These Terms & Conditions apply to all lease and hire agreements offered by Musiq Group Limited.

Company Details

Musiq Group Limited
Company No: 13467673
Registered Office: Units 1-2 Mill Lane, Chilham, Kent CT4 8EF
Email: office@musiqgroup.co.uk
Phone: 01227 637670

Piano Hire Information – Musiq Group provide high quality Grand, Upright and Digital pianos for Home Hire, Education and Commercial Leasing and Events. Musiq Group provides detailed descriptions, photographs of each piano upon request. All acoustic pianos are fully polished, serviced, and tuned prior to dispatch. A quilted cover is provided with every piano to ensure protection while not in use. Should any additional tuning be required after delivery, we recommend allowing the piano to settle for a few days and if still required we can recommend a qualified tuner in your local area; any such costs would be the responsibility of the customer.

Payment Terms – Musiq Group accept the following payment types, bank transfers, direct debits standing order or card payment.

ID – For all consumer customers, we are required to obtain photographic ID and proof of address to comply with the requirements of our piano insurance policy.

Delivery – Following the signing of a Hire Agreement Musiq Group will arrange a delivery via one of our trusted piano movers. Additional charges may apply for; locations with restricted access; steps delivery, weekend and out of hours. These will be detailed before any agreement is put in place.

Right to cancel for Consumers – For all individual consumers our piano hire agreements are fully regulated through the FCA. You have the right to voluntarily terminate an agreement at any time. For more information, please see Voluntary Termination & Default Termination Information Leaflet Here.

Returns - To return your piano please reach out to office@musiqgroup.co.uk and we can advise on the options available and cost.

Customer Complaints - Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers feel they have cause to raise a complaint it is important to us that these are dealt with objectively, fairly and within an acceptable time frame. The following procedure explains how we deal with complaints, our commitments to you and what redress you have if you think your complaint has not been resolved to your satisfaction. If you have a complaint about any aspect of our service then we would like to hear from you please email office@musiqgroup.co.uk and someone will be in touch to discuss or please view our Complaints procedure here.